About
Highly accomplished Senior Consultant with over 4.5 years of experience at Sprinklr, specializing in implementing advanced Conversational AI and customer experience solutions for enterprise clients. Proven ability to drive operational efficiency, enhance CX strategies, and streamline digital engagement workflows, consistently delivering measurable improvements in platform adoption and ROI. Combines strategic consulting expertise with hands-on product execution and a passion for independent innovation, demonstrated through successful development and launch of consumer-facing applications and platforms.
Work
Bengaluru, Karnataka, India
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Summary
Provides expert consulting to enterprise clients, maximizing the strategic value of Sprinklr's unified customer experience platform by aligning capabilities with business objectives to enhance customer satisfaction and operational efficiency.
Highlights
Delivered expert consulting services to enterprise clients, optimizing Sprinklr's unified customer experience platform to align capabilities with business objectives and measurably enhance customer satisfaction.
Spearheaded the implementation and optimization of complex solutions, including Conversational AI and advanced CX strategies, achieving measurable improvements in operational efficiency and boosting customer engagement.
Cultivated and managed senior client relationships as a trusted advisor, contributing to long-term retention and identifying opportunities for service expansion through cross-functional collaboration.
Analyzed comprehensive client performance data to identify critical trends and insights, leading to proactive strategies that significantly improved platform adoption and client ROI.
Collaborated cross-functionally with product and engineering teams, translating client feedback into key platform enhancements and driving feature innovation.
Designed and delivered training and product release demonstrations to internal teams and client stakeholders, enhancing platform utilization, reporting fluency, and data-driven decision-making.
Bengaluru, Karnataka, India
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Summary
Partnered with enterprise clients like Dell to optimize their use of Sprinklr's unified CXM platform, enhancing operational efficiency and Virtual Assistant performance through stakeholder collaboration.
Highlights
Partnered with major enterprise clients, including Dell, to optimize Sprinklr's unified CXM platform, significantly enhancing operational efficiency and Virtual Assistant (VA) performance through strategic stakeholder collaboration.
Engineered and configured complex platform workflows, including logic design, integration, and Conversational AI chatbot solutions for high-volume social channels, ensuring seamless automation and accurate reporting.
Developed and maintained advanced dashboards and reporting suites within Sprinklr, delivering executive-level visibility into customer care performance and critical operational metrics.
Magikle Media
|Co-Founder
Bengaluru, Karnataka, India
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Summary
Co-founded and managed a media venture, overseeing early-stage startup operations and contributing to business development and strategic direction.
Highlights
Co-founded and managed a media venture, establishing foundational business strategies and operational frameworks.
Developed and implemented early-stage business processes to support growth and client acquisition in a competitive market.
Contributed to strategic planning and execution, driving initial market presence and service offerings.
FactorDaily
|Community Manager
Bengaluru, Karnataka, India
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Summary
Managed community engagement and growth initiatives for FactorDaily, fostering user interaction and platform loyalty.
Highlights
Managed community engagement strategies, fostering user interaction and significantly enhancing platform growth.
Implemented initiatives to improve user experience and optimize content distribution, increasing community participation.
Analyzed community feedback to inform content strategy and platform improvements.
ITC Infotech
|Business Analyst
Bengaluru, Karnataka, India
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Summary
Performed business analysis, contributing to project requirements and solutions development for enterprise clients.
Highlights
Analyzed complex business requirements and translated them into clear, actionable functional specifications for development teams.
Supported various project lifecycle phases, ensuring robust alignment between business needs and technical solutions.
Collaborated with stakeholders to define project scope and deliverables, enhancing project clarity and successful execution.
Infosys BPO
|Process Analyst
Bengaluru, Karnataka, India
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Summary
Optimized business processes and contributed to enhancing operational efficiency within Infosys BPO's service delivery framework.
Highlights
Analyzed existing business processes to identify inefficiencies, proposing and implementing improvements that streamlined operations.
Contributed to comprehensive process documentation and facilitated the successful implementation of new operational workflows.
Collaborated with cross-functional teams to ensure process adherence and optimize service delivery metrics.
Languages
English
Telugu
Kannada
Tamil
Hindi
Skills
Customer Experience
Consulting, Conversational AI, CCaaS, Client Management, Customer Success.
Business Strategy & Marketing
Product Launches, Analytics & Insights, Planning & Execution, Community Management, SEO.
Product Development
Product Innovation, App Development, No-Code Development, Marketplace Creation, User Acquisition.